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Here at Avado we believe in people-powered transformation because we know that all transformation starts with people. We are a professional learning organisation that upskills people, uplifts cultures and future‑proofs organisations in a fast‑moving world. We design and deliver interactive learning experiences in data, people, business analysis and marketing including work-readiness programmes, apprenticeships and professional qualifications. Our connected learning approach combines deep expertise, collaborative learning, scalable technology and award-winning learning design to deliver unrivalled learner experiences for people and organisations who want real change.
Avado is one of the Blenheim Chalcot (BC) portfolio companies. With c. GBP 500m (10 billion ZAR) in global sales, over 3,000 employees spread across its many businesses, and offices spread across the world (including Cape Town) BC is one of the world's leading digital venture builders.
Who we need
Our Senior Student Success Manager, Melanie, is looking for someone who wants to focus on providing excellent student support and directly impact the success of each of our learners in our People Academy
Equally importantly, you will align beautifully with our organisational values, which were defined by our people for our people, clients, learners and partners:
What you’ll do
At Avado, we work to unlock potential and change the lives of each of our learners. The Student Success team are a crucial part of this purpose, and the first point of call for many of our learners when they need help or guidance. The work we do directly impacts the students we speak to. Examples of what this means in your day-to-day would be:
Speaking to the students on the phone to resolve queries regarding their studies or pastoral issues.
Managing a case load of student queries.
Supporting team projects and processes to improve the student experience.
What we’re looking for
Office Customer Service experience is preferred.
CRM Systems knowledge e.g. Salesforce.
Comfortable handling phone calls.
Comfortable and/or experience handling complaints and different personalities.
Experienced self-starter with a pro-active attitude to work.
Empathetic nature to be able to resolve problems for the student.
Time and task management is essential.
A positive individual who shows care and respect for others.
Work effectively in teams and can motivate others.
Exceptional attention to detail and outstanding communication skills.
Thrive from working in a fast-paced environment.
What you’ll get
Competitive salary plus lots of benefits including:
21 days' holiday allowance + public holidays
Your birthday off!
Workspace in the Blenheim Chalcot Cape Town WeWorks office to collaborate and innovate with other BC employees working cross portfolio
Be part of the world leading digital venture builder and have the opportunity to be a part of, as well as learn from the incredible talent in BC and its portfolio businesses
Be exposed to the right mix of challenges and learning and development opportunities
A fun and open, if a little cricket-obsessed, atmosphere!
And… just for being here, we offer you a culture that’s created and nurtured by super smart people and underpinned by our Values which guide our thinking, decisions and actions, creating a truly unique place to work. You will also get to be at the forefront of helping a very diverse range of professionals enhance their careers, whether at the early stages or later down the line. You'll enjoy a wonderful working environment with an enviable workspace to use in Cape Town and serious personal development opportunities - well, we are a learning organisation after all!
And we’re highly inclusive….
Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that’s what helps us help our clients and learners – whether investing in their own development, or having their employer invest for them. Equality, diversity and inclusion are values that underpin our success; come and see for yourself!
Our award-winning culture is centred on our values and purpose, balancing the support and structure of an established business, with a pace and adaptive environment more akin to an entrepreunerial start up.
The bottom line is we're all trusted with responsibility and actively encouraged to be the unique individuals we are.
In 2021 we won an award in the Business Culture Awards, and became Great Place to Work Certified.