Title: Client Reporting Executive

Location: UK remote - occasional attendance at London HQ as required

Position: Permanent

About Avado

Here at Avado, we believe in people-powered transformation because we know that all transformation starts with people. We are a professional learning organisation that upskills people, uplifts cultures and future‑proofs organisations in a fast‑moving world. We design and deliver interactive learning experiences in data, people, business analysis and marketing including work-readiness programmes, apprenticeships and professional qualifications, many of which maximise UK Government future skills funding. Our connected learning approach combines deep expertise, collaborative learning, scalable technology and award-winning learning design to deliver unrivalled learner experiences for people and organisations who want real change.

Who we need 

Chris, one of our wonderful Senior Client Success Managers, is looking for someone who wants to get stuck in to data and reporting. You will manage your own clients and support the wider Client Success team to ensure reporting is efficient, accurate and shared in a timely manner to keep all stakeholders happy.

Equally importantly, you will align beautifully with our organisational values, which were defined by our people for our people, clients, learners and partners:

What you’ll do

You will manage reporting and various aspects of clients' accounts and support our Client Success team with their larger accounts. We expect day-to-day responsibilities to evolve as the role becomes more established, but they will certainly include the following:

• Pulling and formatting regular MI client reports (smaller clients/ADHOC reports)
• Pulling and formatting regular custom client reports manually (for larger clients)
• Liaising with the relevant teams and internal stakeholders to ensure all data is accurate and up to date (Standards, Learning Development Coaches, etc)
• Liaising with the BI team to identify possible data bugs to ensure these are fixed moving forward
• Quality checking data to ensure it is accurate and up to date
• Identifying how data can be optimised and centralised in the best way to be pulled for client requests
• Supporting Client Directors to ensure reports are understood and contain all relevant information for the client’s needs
• Client engagement via email and, at times, on calls to explain data and respond to queries
• Driving reporting efficiency across both Apprenticeships and Professional Qualifications

What we’re looking for

• A team player who will take on challenges with a positive ‘can-do’ attitude and solution-focused approach
• Confident, clear communicator with strong relationship building and interpersonal skills
• Strong work ethic and resilience to solve problems and embrace challenges
• Adaptable and organised, able to learn quickly and use own initiative
• Exceptional attention to detail
• CRM Systems knowledge e.g. Salesforce
• Sufficient abilities on Excel and working with data
• Time and task management is essential
• Thrive from working in a fast-paced environment

What you’ll get:

• An opportunity to have Impact and really put your stamp on things
• Be a key part of a Client Success team that is redefining what great Client Success looks like
• Be part of a team in which colleagues support each other 100%

Plus lots of benefits including

• Holidays – 25 days plus bank public holidays, increasing by 1 day after 2 years and a further day after 4 years.
• A day off on or around your birthday, and a birthday gift of your choice.
• £30 per month hybrid working allowance.
• Discounts at 250+ retailers.
• Free coffee from Caffe Nero or a pastry from Greggs, weekly, as well as a free film to stream monthly, AND heavily discounted cinema tickets.
• Cycle2Work scheme, even if work is predominantly at home!
• Statutory pension and life assurance.
• What we call ‘accountable flexibility’ that you can expect from a hybrid working environment, with an office in London and Birmingham to use in line with our business cadence.
• Various opportunities to gain an immersive experience into the broad range of Avado products and proposition.
• Virtual mindfulness activities on Mondays and Friday.
• On-demand access to a professional business / executive coach.
• Curated personal development and learning tools, courtesy of Magpie.
• Periodic opportunities to give back by mentoring learners on our FastFutures diversity-focused employability programme.
• Free access to a virtual GP.

And… just for being here, we offer you a culture that’s created and nurtured by super smart people and underpinned by our Values which guide our thinking, decisions and actions, creating a truly unique place to work. You will also get to be at the forefront of helping a very diverse range of professionals enhance their careers, whether at the early stages or later down the line. You'll enjoy a hybrid working environment with an enviable workspace to use in West London, serious personal development opportunities (well, we are a learning organisation after all), and some rather nice job-related and lifestyle perks. Oh, and one more thing - we're a Great Place to Work™ certified company, and the only commercial learning organisation in the 'large' category that's recognised as one of the UK's Best Workplaces™, something we are rightly very proud of!

And we’re highly inclusive….

Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that’s what helps us help our clients and learners – whether investing in their own development, or having their employer invest for them. Equality, diversity and inclusion are values that underpin our success; come and see for yourself!