Graduate Success Administrator

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Job Title: Graduate Success Administrator (12 month contract)
Location: Singapore
Reports to: Graduate Success Manager

About Avado
Avado believes in unlocking potential and changing lives. Our digitally powered learning gives people and businesses all over the world the critical skills they need to succeed in today's rapidly changing world - and tomorrow's. Our unique approach to lifelong learning combines deep expertise, collaborative learning, scalable technology and award-winning learning design to deliver experiences that have real impact. Our goal is to reinvent learning for fulfilling lifelong careers.

In 2020, Avado partnered with the Singapore government and Google to up-skill 1200 unemployed Singaporeans in digital marketing, and this role will be focused on this key project.

About the Role

  • Be a key point of contact for learners who have graduated from our online digital marketing course, Skills Ignition SG
  • Manage the ‘SISG Graduate Job Success’ process, optimising when required.
  • Send surveys on agreed dates and ensure automatic reminders are sent at the appropriate times.
  • Contact SISG graduates by survey, email, telephone and WhatsApp, to find out how their job search is progressing.
  • Work with Recruiter to provide information to assist SISG graduate job placements.
  • Produce weekly graduate job acquisition reports to required government standards.
  • Record all learner conversations and other information onto CRM.
  • Other duties as required.

What we need
We are looking for someone with the following:

  • Previous customer service experience, with excellent relationship building skills.
  • Outstanding written and oral communication skills
  • Excellent attention to detail
  • Experience working in a target driven role is essential.
  • Report and data management experience
  • Strong working knowledge of Excel
  • Ability to work in a fast moving, agile and ever-changing start-up style environment.

Equality
Avado Learning is committed to the principle of equal opportunity in employment. Accordingly, we do not discriminate on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, disability, trade union membership or non-membership, sex, sexual orientation, marital status, age or being a part time or fixed term worker. 

Or, know someone who would be a perfect fit? Let them know!

Singapore

6A Shenton Way
068815 Singapore Directions View page

Perks & Benefits

  • Learning📚

    Being part of Avado means you can choose to study any of our courses.

    We also host regular 'Learning Days'.
    We have an incredible amount of expertise and talent across the business, so we want to spend time sharing, learning from each other, and celebrating it!

  • Work Life Balance ⚖

    We pride ourselves on our flexible working culture including remote working

  • Wellness & Fitness 🏋🏿

    We offer a mental health support line, weekly mindfulness sessions and daily yoga classes!

  • Holiday 🌴

    We feel that time off is very important so at Avado you get 25 days holiday plus bank holiday (and your birthday off too!)

  • Enhanced Maternity 🐣

    We know this is an important time for you, so we offer that extra support with enhanced maternity pay

  • Cycle to Work 🚲

    A cycle scheme that allows employees to purchase a bicycle and equipment up to a limit of £1,000

Workplace & Culture

Our culture balances the support and structure of an established business, with a pace and adaptive environment more akin to a start up. We trust our people as adults to bring their entire self to what they do and to own the ‘how’ and ‘where’ of their work.

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