Graduate Success Administrator

Job Title: Graduate Success Administrator (12 month contract)
Location: Singapore
Reports to: Graduate Success Manager

About Avado
Avado believes in unlocking potential and changing lives. Our digitally powered learning gives people and businesses all over the world the critical skills they need to succeed in today's rapidly changing world - and tomorrow's. Our unique approach to lifelong learning combines deep expertise, collaborative learning, scalable technology and award-winning learning design to deliver experiences that have real impact. Our goal is to reinvent learning for fulfilling lifelong careers.

In 2020, Avado partnered with the Singapore government and Google to up-skill 1200 unemployed Singaporeans in digital marketing, and this role will be focused on this key project.

About the Role

• Be a key point of contact for learners who have graduated from our online digital marketing course, Skills Ignition SG
  
• Manage the ‘SISG Graduate Job Success’ process, optimising when required.
• Send surveys on agreed dates and ensure automatic reminders are sent at the appropriate times.
• Contact SISG graduates by survey, email, telephone and WhatsApp, to find out how their job search is progressing.
• Work with Recruiter to provide information to assist SISG graduate job placements.
• Produce weekly graduate job acquisition reports to required government standards.
• Record all learner conversations and other information onto CRM.
• Other duties as required.

What we need
We are looking for someone with the following:

• Previous customer service experience, with excellent relationship building skills.
• Outstanding written and oral communication skills
• Excellent attention to detail
• Experience working in a target driven role is essential.
• Report and data management experience
• Strong working knowledge of Excel
• Ability to work in a fast moving, agile and ever-changing start-up style environment.

Equality
Avado Learning is committed to the principle of equal opportunity in employment. Accordingly, we do not discriminate on the grounds of race, colour, nationality, ethnic or national origin, religion or belief, disability, trade union membership or non-membership, sex, sexual orientation, marital status, age or being a part time or fixed term worker.