Learning Support Executive (12 month FTC)

Role: Learning Support Executive
Location: Singapore
Position: 12 month FTC

About Avado 
Here at Avado, we believe in unlocking potential and changing lives. We are a professional academy that helps people and companies transform and grow through interactive learning experiences in data, finance, people, technology and marketing. Our connected learning approach combines deep expertise, collaborative learning, scalable technology and award-winning learning design to deliver learner experiences for people who want real change. 

As a Leaning Support Exec you’ll be a key point of contact for learners undertaking one of our flagship products, Squared Online, an online digital marketing course developed with Google.

What you'll do
• Provide efficient, professional and speedy responses to a high volume of email, telephone and WhatsApp enquiries and questions
• Set up new cohorts on the online platform, proof reading and checking online content, and making sure all is set up correctly for new learners
• Support new learners in accessing the platform for the first time, provide reset logins where required and be a friendly face and ear for less tech-savvy learners
• Make sure automatic communications to learners to remind them of live classes and programme progress are set up correctly
• Support learners with the IMDA funding process, answer any questions, and work with Telesales and B2B sales teams to ensure that we have all required information for the enrollment process
• Enroll learners onto the IMDA system and host introduction webinars for new learners
• Produce weekly reports to internal stakeholders on learner engagement, progression and completion and ensure data is clean and correct
• Work with the rest of the Learning Experience team to continually improve processes and learner experience

What we’re looking for

• Passion for, and experience with, providing excellent customer service
• Experience handling large volume of email enquiries
• Excellent verbal and written communication skills
• Excellent attention to detail and prioritisation skills
• Ability to work in a fast moving, agile and ever-changing start-up style environment
• Experience of working in the education or training sector is advantageous; an interest in learning and personal development is essential

What you'll get
• A great opportunity to see a real impact of your work (Perfect for a bold and ambitious person) 
• Lots of autonomy 
• A real opportunity to shape the role in your own eyes
• Benefits

A few more things about us
• We’re proud of what we’re doing and relentless in doing the right thing. In addition to this, we can offer you: 
• A home in our growing, ambitious team, whose sharp focus is growing the future skills of the workplace; 
• The opportunity to truly own and be responsible for making great things happen, making a real difference and working with some of the world’s leading brands; 
• A fast and furious, exciting place to be with real challenge and a meaningful opportunity 

 … and we’re highly inclusive Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that’s what helps us help our customers and learners – whether investing in their own development, or having their employer invest for them. Equality, diversity and inclusion are values that are critical to our success; come and see for yourself.