Client Success Manager: (Digital, Bootcamps, Webinars, F2F programmes)

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Title: Client Success Manager: (Digital, Bootcamps, Webinars, F2F programmes)
Location: UK Remote Working
Role: Permanent

About Avado
Here at Avado, we believe in unlocking potential and changing lives. We are a professional academy that helps people and companies transform and grow through interactive learning experiences in data, finance, people, technology and marketing. Our connected learning approach combines deep expertise, collaborative learning, scalable technology and award-winning learning design to deliver learner experiences for people who want real change. 

Who we need
The Director of Client Success is looking for a Client Success manger to effectively deliver our Digital, Bootcamps, webinars and  face to face programmes for our largest clients. You will be responsible for project managing the delivery of programmes, providing the most professional and seamless client service possible. You will act as the single point of contact for our clients, freelance facilitators and designers, and internal stakeholders.  

What you’ll do
• Project manage the delivery of standard, customised and bespoke learning programmes (either face to face or virtual/webinars/digital) via project plans and client delivery processes.  
• Ensure that project plan tasks and milestones are achieved on a daily and weekly basis 
• Build excellent relationships with clients to enable effective delivery of all programmes and workshops 
• Manage day to day client relationships, being the first point of contact for clients, leading weekly client project calls, and responding in a timely fashion to queries and emails 
• Build and manage strong relationships with internal stakeholders, ensuring clear communication of timelines and deadlines, and provide any other information as required 
• Organise and run project kick off meetings for new programmes 
• Build effective relationships with freelance trainers and designers, recruiting new SMEs when required 
• Manage programme budgets 
• Manage course and trainer booking and logistics on online system 
• Effectively manage the feedback process, ensuring that feedback is secured in a timely manner and feedback meeting is held with client 

What we’re looking for
• Programme or project management experience in a deadline driven environment, with demonstrable evidence of successfully delivering to agreed timescales and processes 
• Client facing experience, particularly with senior level stakeholders in large / leading corporates 
• Experience managing or running Digital, Bootcamps, webinars or face to face programmes
• Excellent organisational skills, attention to detail and strong ability to multi task, prioritise and juggle multiple tasks and clients  
• Ability to cope with ambiguity 
• Tenacity and attention to detail whilst balancing multiple simultaneous projects  
• Confident communicator with excellent written and verbal communication skills 
• A proven data-driven approach with strong analytical skills and a commercial mindset  
• Any experience within Learning or education, teaching or managing/delivering learning solutions will be highly advantageous

What you'll get
• Holidays – 25 days plus bank public holidays 
• Pluss your Birthday off
• Life assurance
• Ride to work scheme
• Pension
• Great work life balance through flexi working/remote working
• Avado learning days
• Wellness and fitness (Mindfulness and yoga)

And… just for being here, we offer you a culture that’s created and nurtured by super smart people and underpinned by our Values. Our Values of Accountability, Ambition, Care, Empowerment and Transparency were created for our people, by our people; they guide our thinking, decisions and actions, creating a truly unique place to work. You will also get a chance to be at the forefront of digital transformation and professional growth, enviable workspaces, serious personal development opportunity and a few nice job-related and lifestyle perks.

A few more things about us
We’re proud of what we’re doing and relentless in doing the right thing. In addition to this, we can offer you:
• A home in our growing, ambitious team, whose sharp focus is growing the future skills of the workplace;
• The opportunity to truly own and be responsible for making great things happen, making a real difference and working with some of the world’s leading brands;
• A fast and furious, exciting place to be with real challenge and a meaningful opportunity  

And we’re highly inclusive….
Avado is one of those rare places where anyone from anywhere with any background or experience is free to come and do their very best work. We believe in the diversity of thought, as that’s what helps us help our customers and learners – whether investing in their own development, or having their employer invest for them. Equality, diversity and inclusion are values that are critical to our success; come and see for yourself.  

Or, know someone who would be a perfect fit? Let them know!

UK Remote Working

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Perks & Benefits

  • Learning📚

    Being part of Avado means you can choose to study any of our courses.

    We also host regular 'Learning Days'.
    We have an incredible amount of expertise and talent across the business, so we want to spend time sharing, learning from each other, and celebrating it!

  • Work Life Balance ⚖

    We pride ourselves on our flexible working culture including remote working

  • Wellness & Fitness 🏋🏿

    We offer a mental health support line, weekly mindfulness sessions and daily yoga classes!

  • Holiday 🌴

    We feel that time off is very important so at Avado you get 25 days holiday plus bank holiday (and your birthday off too!)

  • Enhanced Maternity 🐣

    We know this is an important time for you, so we offer that extra support with enhanced maternity pay

  • Cycle to Work 🚲

    A cycle scheme that allows employees to purchase a bicycle and equipment up to a limit of £1,000

Workplace & Culture

Our culture balances the support and structure of an established business, with a pace and adaptive environment more akin to a start up. We trust our people as adults to bring their entire self to what they do and to own the ‘how’ and ‘where’ of their work.

Already working at Avado?

Let’s recruit together and find your next colleague.


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